BISP WhatsApp Complaint Method 2025 – Complete Guide To Solving Payment Issues
BISP WhatsApp Complaint Method
Benazir Income Support Program (BISP) has introduced a new and easy system in 2025 through which eligible women and families can now resolve their payment or biometric issues from home through WhatsApp. This facility is for those who are facing difficulties in getting money despite being declared eligible by 8171. Now they do not need to go around tehsil offices.
WhatsApp Channel
This article has been prepared to guide you completely so that you can easily resolve the issues that arise in the Benazir Income Support Program. In this article, you will be provided with all the official WhatsApp numbers by province so that you do not have any difficulty in filing a complaint according to your area.
In addition, we will also tell you step by step how to file a complaint through WhatsApp, especially if you are doing this for the first time. Finally, you will also be told how long it will take to complete the processing of your complaint and how long it takes to resolve the issue.
Why Did The BISP Introduce the WhatsApp Complaint System?
The BISP has introduced this system to provide convenience to the public, ensure transparency and speedy redressal of complaints. This service is proving to be very useful especially for women living in rural and remote areas.
Key Benefits:
- File a complaint without leaving your home
- Time saving and instant contact possible
- Facility to send images of ID cards or receipts
- Easy access for women
- Effective system across the country – active in Punjab, Sindh, KP, Balochistan, Azad Kashmir and Gilgit-Baltistan
Current Payment Status (July to September 2025)
Currently, BISP is releasing a quarterly installment of Rs. 13,500. However, many women are facing the following issues:
- Delayed transfer of money
- Failure in biometric verification
- Wrong eligibility result on 8171
- Illegal deduction by shopkeepers
The WhatsApp complaint service is the most effective way to resolve all these issues.
BISP Official WhatsApp Numbers 2025
It is important to send the complaint to the correct number province-wise so that your application can be processed immediately.
| Region / Province | WhatsApp Number |
|---|---|
| Punjab | 0325-5365520 |
| Sindh | 0325-5365473 |
| Balochistan | 0325-5365469 |
| KP / AJK / Gilgit-Baltistan | 0325-5365476 |
Complete Procedure For Filing A Complaint Via WhatsApp
To file a BISP WhatsApp complaint, follow these steps:
- Save the official WhatsApp number of your province in your mobile.
- Open a new chat on WhatsApp.
- Write your complaint in writing, including the following information:
- Full name (as per ID card)
- ID card number
- Description of the problem (e.g. money not received, biometric error, illegal deduction, etc.)
- If possible, attach the following images as evidence:
- Image of both sides of the ID card
- Screenshot of 8171 result
- Payment receipt or slip
- After sending the complaint, wait for a response.
- If any reference or complaint number is given by the BISP team, note it down.
On Which Issues Can A Complaint Be Filed Via WhatsApp?
- Not getting money despite being eligible
- Failure in biometric verification
- Wrong information in NSER survey
- Improper deduction by shopkeepers
- Error in family records or issue with child data
- Delay in payment of educational stipend or development program
How Long Does It Take To Respond To A Complaint?
- The BISP team usually responds within 48 to 72 hours.
- However, sometimes in complex cases, you may be asked to approach the Tehsil Office for re-verification of biometrics or documents.
Alternative Means If WhatsApp Does Not Work
If your complaint is not resolved through WhatsApp, use the following alternative means:
- BISP Helpline: 0800-26477 (Monday to Friday, 9 am to 5 pm)
- Tehsil BISP Office: For biometric or ID card issues
- District Control Rooms: For reporting recurring or serious issues
Useful Services You Should Know
- 8171 Web Portal: To check eligibility and payment
- HBL Connect Agents: A secure means of withdrawing money
- BISP Education, Scholarship and Development Program: For additional financial assistance
Important Tips For Effective Complaint Resolution
- Always use the correct provincial number
- Attach clear pictures of the ID card and proof
- Write the problem in simple Urdu or English
- Do not send complaints repeatedly to avoid delay in the process
Frequently Asked Questions (FAQs)
Question: What is the WhatsApp complaint number for Punjab?
Punjab’s number is 0325-5365520.
Question: Can I send a picture of my CNIC on WhatsApp?
Yes, you can send a picture of your CNIC, receipt or 8171 result.
Question: How long does it take to resolve a complaint?
Usually, a response is received within 48 to 72 hours.
Conclusion
BISP WhatsApp Complaint System 2025 is a modern and fast facility for the public. Now deserving women and families can resolve their payment, biometric or eligibility issues from home without having to stand in long queues. This initiative is an important step towards transparency, convenience and public service by the government. It is hoped that through the information provided in this article, you will be able to register your complaint easily and your complaint will be immediately redressed by BISP. Further, if you need any guidance in this regard or you want to get any information about BISP, you can comment in the comment section.
